Frequently Asked Questions
Everything you need to know about your new favorite lace essentials.
What makes Lace Laboratory underwear unique?
We specialize in premium lace intimates designed with a unique 'one size' stretch technology that adapts to your body shape without digging in, ensuring both comfort and elegance.
How long does shipping take?
Orders are typically processed within 24 hours. Domestic shipping usually takes 2-4 business days, while international delivery can take 5-10 business days depending on your location.
Can I return my items if they don't fit?
Due to hygiene reasons, we can only accept returns on items that are unopened, unworn, and still in their original sealed packaging within 30 days of purchase.
How should I care for my lace products?
To maintain the delicate nature of the lace, we recommend hand washing in cold water or using a mesh laundry bag on a gentle cycle. Always air dry; do not tumble dry.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna for flexible 'buy now, pay later' payments.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.